Rules and Regulations Victoria Hotel

The Hotel Administration will appreciate your cooperation in respecting these regulations that are aimed to assure the quiet and safe stay of our Guests.

HOTEL REGULATIONS

  • § 1 THE SUBJECT OF THE REGULATIONS

  1. Regulations sets down the rules for the delivery of services, responsibility and staying within Hotel Victoria and is an integral part of the contract, which comes to the conclusion by signing a registration card. By performing activities listed in the preceding sentence Guest confirms that he/she have read and accepted the Terms and Conditions.
  2. Regulations apply to all persons staying within the area of Hotel Victoria.
  3. Regulations are available at the Front Office in the main lobby of the Hotel, as well as in each room (infomation booklet).
  4. Ambassador of the Guest's stay is Front Office, tel. int. 159 or 162.

  • § 2 HOTEL NIGHT
 
  1. A room in the Hotel is booked for check in-times (a Hotel night).
  2. The check-in time at the Hotel starts after 14:00 (2 p.m.) at the day of arrival and finishes at 12:00 the next day.
  3. Request for a longer stay should be given in the Reception immediately. The Hotel Administration will take into consideration the wish of stay period extension if there are possibilities for that.
  4. The Hotel Admininistration can refuse the prolongation of Guest’s stay in case the Guest have not fulfilled the payment for the previous period or if the Guest does not obey the Hotel Regulations.
  5. Guest for an extra charge in the case of non-fulfillment of the conditions laid down in §2 act3 & 4 may extend the Hotel's night. Renewal fee for Hotel nights are as follows:
  • extension of the Hotel day until 16:00 subjects to a 50 PLN fee,
  • extension of the Hotel day until 20:00 subjects to a 100 PLN fee,
  • extension of the Hotel day after 20:00 subjects to the hotel's night fee.

  • § 3 BOOKING AND REGISTRATION

  1. Upon Check-in Guest is required to present ID card that includes photo at the Front Office and sign a registration card. The Hotel hereby informs that Guest's ID document is not scanned or copied.
  2. A Hotel Guest cannot give acces to the room to other persons, even if the stay period has not finished yet.
  3. Visitors that are not registered in the Hotel can stay in a Hotel room from 8:00 a.m. to 10:00 p.m.
  4. The Hotel Administration can refuse the acceptance of a Guest who severely violated regulations during previous stay, especially by causing damage to the Hotel property, to other Guests, Hotel staff or other people staying within the building.
  5. In case the Guest does not cancel the reservation until 6 p.m. on the day of arrival or in the case the Guest does not arrive at the scheduled time at the Hotel, the Front Office will charge Guest for the first Hotel night.
  6. In case of cancellation of a residence during the Hotel’s night, the Hotel does not refund the fee for the particular Hotel’s night.
  7. Every Guest is required to pay in advance for the first Hotel night during check-in procedure at the Front Office.
  8. Receptionist has right to ask the Guests to settle the payment prior their departure time in case their bill exceeds the amount of 500 PLN.

  • § 4 DELIVERY OF SERVICES AND OTHER SERVICES

  1. The Hotel Administration provides services according to its category and standard.
  2. In case of any claims concerning the service quality, a Guest is asked to inform about it the Front Office, this will allow the Hotel service for immediate reaction that leads to improvement of the standard of services.
  3. The Hotel Administration is obliged to provide:
  • conditions for full and unfettered leisure,
  • safety of the stay including the confidential information about a Guest,
  • professional and polite service within all matters concerning the Hotel,
  • room cleaning and repairs of all appliances during Guest absence, and upon Guest presence only if he/she agrees for that,
  • technically efficient service; in case of defects that cannot be removed immediately, the Hotel will endeavor to offer a different room or mitigate the inconvenience in some other way.
  1. Additionally, upon Guest’s request, the Hotel provides following services free of charge:
  • information regarding the stay and journey,
  • waking up at the designated hour,
  • keeping money or valuable things in a deposit at the Front Office during Guest’s stay,
  • keeping Guest’s luggage during his/her stay,
  • calling the taxi.

  • § 5 GUEST RESPONSIBILITY

  1. In the Hotel area children aged under 12 years should be under constant supervision of a legal guardian. Legal guardians will bear liability for any damage to the furnishing and technical equipment as a result of children actions.
  2. A Hotel Guest is fully and materially responsible for any damage to the Hotel’s inventory and technical appliances that he caused or those that were caused by Guest’s visitors or persons visiting Guest’s visitors. The Hotel can charge Guest’s debit/credit card for caused damage after his departure. Price list of Hotel’s equipment can be found in annex no.1 to the Regulations.
  1. In the case of violation of the provisions of the Regulations the Hotel can refuse to deliver services to a person that is responsible for the violation. That person is then requested to immediately settle bills for delivered services, settle bills for eventual damages and leave the Hotel.
  2. For safety reasons every time Guest leaves the Hotel he/she should turn off the TV and radio, turn off the lights, close the taps and check the windows/doors.
  3. The hotel has a statutory right of lien on items carried in by Guest to the Hotel in case of payment delay or refusal of payment for provided services.

  • § 6 HOTEL RESPONSIBILITY

  1. The Hotel Administration is responsible for losing, damaging of the items belonging to the persons using the Hotel’s services within the scope of the provisions of the Civil Code.
  2. A Guest should inform the Front Office immediately after the damage occurs.
  3. Hotel is responsible for the loss or damage of money, securities, valuables or objects having scientific or artistic value only if those items will be delivered to the Front Office deposit.
  1. The Hotel holds the right to refuse to deposit items of high value, large sums of money, items and objects that are threat to safety, as well as large-size objects, that exceed storage capacity of the Hotel deposit.
  2. Hotel is not responsible for the damage or loss of a car or any other vehicle that belongs to the Guest, as well as objects left in vehicles and live animals, regardless of whether the vehicles were parked in the parking lot or parking in front of the Hotel.

  • § 7 RETURN OF THINGS LEFT BEHIND

  1. The personal belongings left by the Guest leaving the Hotel room will be returned to the Guest’s address on his/her cost. In case of not receiving such request, the Hotel Administration will keep these items for 3 months and after that time the items will become the property of the Hotel. Food products will only be stored for 24 hours.

  • § 8 LIGHTS-OUT PERIOD

  1. There is a lights-out period in the Hotel that starts at 10 p.m. and finishes at 6:00 following day.

  • § 9 COMPLAINTS

  1. Guests have the right to file a complaint in case of noticing infringements in the quality of provided services.
  2. All customer complaints can be filed at the Front Office.
  3. Complaint should be filed immediately after noticing infringements in the standard of service.

  • § 10 ADDITIONAL RESOLUTIONS

  1. For an additional fee the Hotel accepts pets in selected rooms, the owner of the animal is required to carry it on a leash in the Hotel, and remove any dirt left behind by the animal.
  2. There is a total ban of smoking in the Hotel and its surroundings apart from selected rooms.
  3. It is not possible to store dangerous items, weapons, ammunition, flammable, explosive or illumination materials in the Hotel rooms.
  4. Guests will not cause and the Hotel will not allow for the exaggerated noise in the Hotel, letting out unpleasant smells from the Hotel room and disturb, harm or irritate other Guests within the Hotel.
  5. Apart from slight movement of the furniture and the equipment, not-disturbing their functionalities and safety of use, Guests are not allowed to make any changes in the Hotel rooms.

INFORMATION ABOUT PERSONAL DATA


  1. Administrator of Guest’s personal data is Konsorcjum 2 sp. z o.o. located at al. Józefa Piłsudskiego 44, 35-001 Rzeszów KRS nr 0000650464 NIP 5170378349, hereinafter referred to as „Hotel”
  2. Guest’s personal data is processed with accordance to agreement regarding hotel services concluded between Guest and the Hotel. Processing of personal data is aimed to deliver hotel services or other similar services, that can be delivered upon Guest’s request. Moreover, Guest’s personal data can be processed by video monitoring equipment operating in the Hotel. Video Monitoring equipment is used to ensure safety of Guest and other persons within area of the Hotel and its surroundings.
  3. The Hotel hereby informs that submitting personal data is both contractual and legal requirement (in case of documenting transactions with VAT invoice). In case personal data is not submitted, contract with the Hotel cannot be concluded, also VAT invoice cannot be delivered.
  4. The Hotel hereby informs that every Guest has right to access, correct and update his/hers personal data. Every Guest has also right to transfer his personal data, raise objections regarding processing the data and to delete the data if there are legal grounds for such action.
  5. The Hotel hereby informs that Guest’s personal data will be stored during entire period of delivering hotel services. The data will be also stored until expiration of any possible claims, including civil and tax claims. Personal data processed by video monitoring will be stored for 30 days, unless any unusual circumstances occur (e.g. accident), in that case monitoring recording will have to be stored for a longer period of time, including the time needed for legal services to finish the necessary procedure.
  6. The Hotel hereby informs that Guest’s personal data can be disclosed to following categories of recipients:
  1. Accounting firms cooperating with the Hotel,
  2. Law firms cooperating with the Hotel,
  3. Insurance firms cooperating with the Hotel,
  4. IT firms and firms that deliver support and management of IT structure within the Hotel,
  5. Courier and Post Office firms,
  6. Travel offices.
  1. The Hotel hereby informs about the right to bring a complaint to Supervisory Authority that is supervising the way of processing personal data.
  2. In case of booking an accomodation in the Hotel through travel office or booking portal, categories of personal data delivered to the Hotel by those entities may particulary include name and surname, date of stay, e-mail address and Guest’s telephone numer. Information about specific source from which the Hotel acquired Guest’s personal data can be found at the front office.
  3. Furthermore, the Hotel provides This email address is being protected from spambots. You need JavaScript enabled to view it. e-mail address, for inquiries related to personal data.
We wish you a pleasant stay in our Hotel.

Director of The Hotel